Shipping / Postage

Shipping destinations:

• We ship Australian Domestic at the moment. No international. 

Shipping times:

• Local orders take 2-6 business days to be delivered to you and we ship within 24 hours of purchase (excluding weekends / public holidays. next business day)
• Shipping time might vary depending on location, shipment method and other factors.

Shipping cost:

• Orders over $60 will have free Express shipping (1-2 business days).
• Orders under $60 will still review Free Standard Australia post shipping 

Returns and Refunds

Your 100% satisfaction is important for us. We offer a 14-days Return & Exchange Policy:

• If a product gets damaged or was faulty upon a delivery - we offer 100% refund.
• Timing: we have a 14-days Return & Exchange Policy, since the day item was received.
• To be eligible for a return, goods must be unopened, unused, undamaged and accompanied by proof of purchase.
• For returns, please email skinsupport@melaoskin.com with the subject 'Returns' and include your order number, name and the reason for the return.
• We will provide the you with instructions where to send returned goods. Customers are strongly recommended to get proof of postage when returning goods to avoid "lost packages" situations.
• Please note that customers are responsible for shipping costs of returned items.
• When returned item is received and inspected, customer receives a confirmation email, notifying about the status of the refund.
• If the refund is approved, then it will be processed and refunded to the purchase method.